Our high-quality, low cost access service reduces patient and provider frustration to extend traditional 8am-5pm practice hours to a true 24/7 service.
We address patient engagement challenges through empowering patients to engage through omnichannel solutions, when and where they are. Our empathetic approach ensures that patients feel empowered and cared for.
We address patient coordination challenges that includes delivering on customized clinical pathways that are SLA tracked backed by our high-tech delivery approach.
Calls/Texts
Faxes
Scheduling
Referrals
Medical Records
Med Refills
Prior Auths
RPM
Labs
Nursing
Infusions
DMEs
PT/OT
Transport
HHAs
And more…
Our AI Agents are fully HIPAA compliant, context-aware, accurate and provide meaningful and empathetic experiences with patients in 35+ languages.
Efficient and accurate, our intake agent gathers all required patient info and completes eligibility checks before creating a new patient record directly in your EMR.
Built for complex scheduling and rescheduling needs, this AI agent handles appointments with intelligence, honoring rules, preferences, and integrating fully with your EMR and a waitlist.
Designed to reduce cancellations, this AI agent guides patients to reschedule instead, helping retain care continuity and fill gaps proactively.
This intelligent AI triages calls and escalates care when needed, seamlessly integrating with on-call calendars and provider workflows.
Available around the clock, this agent captures overflow calls and relays structured messages to the right teams and in EMRs with our live coordinators at the ready to take over when needed.
Streamline refill workflows, this AI ensures patients meet clinical criteria before requesting and routing prescriptions.
From intake to confirmation, this AI ensures referred patients are onboarded quickly and compliantly, with full eligibility checks.
This agent ensures outbound referrals are processed quickly—contacting facilities and sharing necessary records per your workflow.
coming soon...
Our SENA Access service has enabled our partner, Samaritan, based out of New Jersey, to improve patient and provider experiences by leveraging SENAs technology and skilled coordination team. Download the PDF to learn more.
“Our partnership with SENA has been instrumental in delivering high-quality care and really helps our clinical staff focus on patients knowing that everything else is taken care of.”
Lisa D.
Samaritan , New Jersey
Have a question? Here are some frequently asked questions and answers. If you have any other questions, please contact us. We’re always available to help!
SENA Health is a tech-empowered services company. Our mission is to reimagine healthcare access by creating seamless, empowering experiences for everyone seeking care. We combine pioneering AI, technology and human empathy to help patients access healthcare seamlessly – whether they need hospital-level care at home, help coordinating medical appointments, or support with employer benefits.
We have both on-shore and off-shore teams across 4 countries globally.
No! We have unique service models and we can deliver an augmented service and work alongside your existing team or deliver a full service.
Yes. We fully embody your brand, acting as an extension of your team. From tone and language to workflows and values, we adopt your culture to ensure every interaction, whether by AI, phone, text, or email, feels like it’s coming directly from your organization. We don’t just answer communications – we become your front door.
We keep track of every touch point with your patients and provide automated reporting for call volume, service levels, sentiment, customer satisfaction, referral rates and more. Our analytics are bespoke with automated reporting to help you get insights into what matters most.