Posts by Sena Support
Healthcare Navigation, Built Into the Benefits Package.
A clinical command center is not a phone room. It is the single place every administrative task lands, gets routed, prioritized, and worked in real time, instead of sitting in six queues owned by six people who are all out on Friday. What the Access Command Center handles. Scheduling & Intake — AI handles appointment…
Read MoreHow Employers Can Simplify Healthcare Navigation for Their Teams
Employers can simplify healthcare navigation by giving employees a single front door for scheduling, benefits questions, and access to care, rather than asking them to sort through carriers, networks, and provider portals on their own. A 24/7 live-person service backed by AI handles bookings, plan questions, in-network referrals, and follow-up. The result: less employee frustration,…
Read MoreHospital at Home Programs: How AI Is Helping Health Systems Scale Acute Care at Home
A SENA Health resource for CMOs, chief nursing officers, VPs of care coordination, and chief digital officers building or scaling hospital-at-home programs. Key Takeaways What Is a Hospital-at-Home Program? A hospital-at-home program is a care delivery model that provides acute, hospital-level care in a patient’s home rather than in a traditional inpatient unit. Patients receive…
Read MoreAI Voice Agents in Healthcare: Modernizing Patient Access for Enterprise Health Systems
A SENA Health resource for chief medical officers, VPs of patient access, and chief digital officers evaluating AI voice agents for enterprise health systems. Quick Answer An AI voice agent in healthcare is a software system that holds spoken, natural-language conversations with patients, performs structured tasks such as scheduling, refills, and follow-up outreach, and integrates…
Read MoreWe need to shift the center of the healthcare system from the hospital to the home
We don’t need to create a new way to care for sick patients at home. That’s available to us right now. We just need to fund it. n The author of this article, who is a chief medical officer at a hospice and palliative-care agency, asserts that shifting care from the hospital to the home…
Read MoreStudy Shows SNF-at-Home Care Feasible, Less Costly
A pilot study on the feasibility of rehabilitation at home (RAH) showed that patients receiving care at home performed over four times the activities of daily living (ADLs) after 30 days. Additionally, the median cost of care for RAH patients was lower than those who received traditional SNF care. Contact Sena Health today to find…
Read MoreCare coordination: What’s needed to succeed with accountable care and home health?
CarePort founder Lissy Hu offers a look at how technology can help provider organizations manage the demands of value-based reimbursement, behavioral health, staffing and other challenges. n Proficient care coordination is crucial for home health programs as it serves as the main hub that manages all services and resources a patient needs. Contact Sena Health…
Read MoreAcute care at home brings the hospital to patients’ living rooms
By Katie Davis-Young nn Dolores Wiese was recently hospitalized for a skin infection. But she wasn’t treated in a hospital. Instead, a care team paid regular visits to her living room in a retirement community in Phoenix. nn “I like to be active. And to be tied down in bed in a hospital? No. I’ll…
Read MoreBringing Hospital Care to the Home
The use of Acute Care at Home has increased dramatically during the course of the pandemic. As this article discusses, such care is more convenient and significantly lower in cost than traditional inpatient care. Additionally, care is more accessible and patients experience higher satisfaction. Contact Sena Health today to find out more about receiving customer-centric,…
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