What We Do
Access. Engagement. Coordination.
SENA Access reduces cost and eliminates the frustration for front/back office teams and delivers all non-clinical and administrative work, removing the burden from existing clinical and administrative staff.
#1 complaint in healthcare: Access.
Our high-quality, low cost access service
Reduces patient and provider frustration to extend traditional 8am–5pm practice hours to a true 24/7 service.
Patient Engagement
Empathetic, high-tech care engagement.
We address patient engagement challenges through empowering patients to engage through omnichannel solutions, when and where they are.
Care Coordination
Complexity & barriers removed.
We address patient coordination challenges that includes delivering on customized clinical pathways that are SLA tracked backed by our high-tech delivery approach.
SENA helps coordinate 30+ services…
And growingSENA AI
Next-gen AI loading…
Our AI Agents are fully HIPAA compliant, context-aware, accurate and provide meaningful and empathetic experiences with patients in 35+ languages.
New Patient Intake
Efficient and accurate, our intake agent gathers all required patient info and completes eligibility checks before creating a new patient record directly in your EMR.
Appointment Scheduling
Built for complex scheduling and rescheduling needs, this AI agent handles appointments with intelligence, honoring rules, preferences, and integrating fully with your EMR and a waitlist.
Appointment Cancellations
Designed to reduce cancellations, this AI agent guides patients to reschedule instead, helping retain care continuity and fill gaps proactively.
Tele-triage
This intelligent AI triages calls and escalates care when needed, seamlessly integrating with on-call calendars and provider workflows.
Overflow Answering Service
Available around the clock, this agent captures overflow calls and relays structured messages to the right teams and in EMRs with our live coordinators at the ready to take over when needed.
Medication Refills
Streamline refill workflows, this AI ensures patients meet clinical criteria before requesting and routing prescriptions.
Inbound Referrals
From intake to confirmation, this AI ensures referred patients are onboarded quickly and compliantly, with full eligibility checks.
Outbound Referrals
This agent ensures outbound referrals are processed quickly—contacting facilities and sharing necessary records per your workflow.
We're Patient Driven with Real Results.
How we've delivered value for a Palliative and Hospice Care Group in New Jersey
Our SENA Access service has enabled our partner, Samaritan, based out of New Jersey, to improve patient and provider experiences by leveraging SENA's technology and skilled coordination team. Download the PDF to learn more.
“Our partnership with SENA has been instrumental in delivering high-quality care and really helps our clinical staff focus on patients knowing that everything else is taken care of.”
Lisa D., Samaritan, New Jersey
Frequently Asked Questions
Your Questions Answered
Have a question? Here are some frequently asked questions and answers. If you have any other questions, please contact us. We're always available to help!